Contact Us JobScout

Where to Start When You Need to Contact Us

Getting in touch with JobScout is easier once you know where to look. From our homepage, just scroll down to the footer and you’ll find a clear “Contact Us” link right alongside our privacy policy and terms of service. But before jumping in, it helps to think about what kind of issue you have. Are you a job seeker stuck on AI matching? Or maybe an employer setting up interview automation? Knowing this helps you reach the right team faster.

Different Ways to Reach Us and When to Use Each

From our experience, choosing the right contact channel saves you time. Phone support is your go-to for urgent or complex problems, especially if you’re an employer setting up interview automation — you get real-time help and screen-sharing. For less urgent but detailed questions, email is solid. We split emails by category, so your message lands with the right experts quickly. And if you’re logged into JobScout, our live chat is great for quick answers and clarifications.

Phone Support Details

Available Monday to Friday, 8 AM – 6 PM Eastern Time, phone support is best for immediate help. Peak hours (10 AM – 2 PM Tue-Thur) can have hold times, so plan accordingly. Have your account info, error messages, and problem details ready — it speeds things up.

Email Support Categories

• Technical Support: AI matching glitches, interview automation bugs
• Account Management: Billing, subscription changes, access issues
• Sales Inquiries: Demos, enterprise pricing, custom integrations

How to Use Our Support Portal for Faster Help

Honestly, the support portal is often overlooked but it’s a huge time saver. When you log in and open “Help & Support” from the menu, you can create a ticket that tracks your issue from start to finish. Being specific in your description really helps our team nail down the problem faster.

Tracking Your Ticket

Once your ticket is in, you’ll get a reference number. Keep it handy! You can check if it’s received, being worked on, waiting on your response, or resolved. This way, you always know where things stand without guessing.

Support Tailored for USA Users and Regional Nuances

Since you’re in the USA, it’s useful to know our support team works across multiple US time zones. Calling in the morning your time often gets you connected faster, especially on the West Coast. We also specialize in integrations with popular US job boards and ATS systems like Indeed, LinkedIn, and BambooHR. Our AI matching respects EEOC compliance and state-specific laws, which is pretty important when you want fair and accurate results.

Local Integration Support

We’re familiar with the HR tools US employers depend on. If you’re trying to sync JobScout with your internal systems, our technical specialists can guide you through API setups and compliance checks.

Employer-Specific Contact Options for Smooth Hiring

If your company hires at scale, you’ll want to work directly with our enterprise sales and implementation teams. They specialize in bulk interview scheduling and customizing AI matching to fit niche roles.

• Enterprise Sales: Custom pricing, white-label solutions, advanced integrations
• Implementation Support: Hands-on API setup, workflow configuration, HR training

Job Seeker Help: Getting the Most From AI Matching

From what users tell us, one of the biggest hurdles is profile optimization. Our AI matching works best when your profile hits the right keywords and categories. The support team can review your setup and suggest tweaks for skills, experience descriptions, and interview automation preferences.

Interview Preparation Support

We also help you get ready for interviews scheduled through our platform. Whether it’s video screening, phone calls, or in-person meetings, we provide tips and tech checks so you’re not caught off guard.

Troubleshooting Common Issues Before Contacting Support

Honestly, a few quick checks can solve most problems without needing to contact us:

• AI Matching: Clear browser cache, update profile details, loosen search filters
• Interview Scheduling: Check calendar connections and availability settings, find confirmation emails
• Account Access: Reset your password, verify your login email, check if your account is locked

When to Contact Us

If these steps don’t fix things, it’s time to get in touch. Especially if you’re locked out, getting zero AI matches with broad criteria, or seeing duplicate interview requests. We want to get you back on track as fast as possible.

Emergency and After-Hours Contact Procedures

For real emergencies like platform outages or critical bugs affecting many users, we have a dedicated emergency line. This gets priority routing but is reserved for serious issues only. We also offer limited after-hours support for urgent matters like account security, payment problems affecting job searches, or last-minute interview scheduling glitches.

International Support Notes

If you’re outside the USA but need assistance from our US team, email and support tickets are your best bet — phone support might have delays because of time zones. We provide English and basic Spanish support for US-based users, and recommend translation help for other languages.

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